Good Things Take Time (But Not Too Long)
Free shipping on orders over $85 — because we reward dedication to the doxie lifestyle.
Orders ship within 7 days — we're not rushing, your dachshund's not rushing, nobody's rushing. Once it leaves our hands, USPS takes over and you'll have it in 2-5 days. Track it obsessively or forget about it entirely — we support both approaches.
Returns: The "Something Went Wrong" Policy
Look, we want you to love your gear. If something arrives damaged, defective, or just plain wrong, we'll make it right — that's on us.
Here's the deal:
- Got something damaged or defective? Full refund, no questions asked.
- You have 30 days from purchase to let us know.
- Item needs to be unused and in the condition you received it.
- Email us at support@thelongdogclub.net — we're actual humans who respond (and probably have a dachshund nearby).
We're not a faceless corporation. If something's wrong, just reach out. We're all just trying to enjoy the good life with our long dogs — no unnecessary drama.
Policy subject to change, but we'll always keep it reasonable.